Please view the questions below for an immediate response to frequently asked questions.

1. What courses do you offer?

   ed2go offers both Fundamentals and Advanced Career Training courses.

   A Fundamentals course teaches basic skills for professional development or personal enrichment. We offer two-course types under Fundamentals called Instructor-Moderated (IMC) and Self-Guided (SGC). (For more details, see below)

   An Advanced Career Training course is one that prepares you for a new career, certification, or advancement within a current occupation.

   To see a list of all the courses we offer, click the Courses link at the top of this page. A drop-down menu will appear with a selection of course topics from which you may choose. You may select the overall course topic or from a specific field related to your topic of interest before reviewing your desired industry in more detail.

2. What is the difference between an IMC and an SGC Fundamentals course?

   Instructor-Moderated (IMC) begin once per month and run for six weeks. The course is instructor supported through a discussion area. The course allows for Peer-to-Peer and Peer-to-Instructor discussions. The course content is gated such that lessons are released twice per week (Wednesday and Friday) over the course duration. There is an automatic 10-day extension to allow students enough time to complete.

   Self-Guided (SGC) provide students with three months of access upon enrollment. Access dates can be found on your login screen. This course method provides the student with the knowledge and experience the experts have already poured into the course, with an opportunity to interact with peers through discussion areas found in each module. All lessons of the course content are available upon enrollment. No extensions are permitted for an SGC.

3. How do I enroll in a course?

   To enroll in a course, click the Courses link at the top of this page. You may select the overall course topic or from a specific field related to your topic of interest before reviewing your desired industry in more detail. You will then be able to click on one of the ENROLL NOW options and proceed through the enrollment process.

4. What if I need help throughout the enrollment process?

   If you are having trouble with the enrollment process for a Fundamentals course, please contact us through the contact form on this page.

   If you are having trouble during the enrollment process for an Advanced Career Training course, please contact our Enrollment Team at 855-520-6806.

5. Where can I find detailed information about your courses?

   To see descriptions, requirements, outline, instructor biographies, and student testimonials for any course we offer, click the Courses link at the top of this page. Then, scroll down the drop-down menu, you may select the overall course topic or from a specific field related to your topic of interest before reviewing your desired industry in more detail.

6. What is the cancellation policy for an IMC and SGC course?

   Enrollments can be dropped and refunded for up to 13 calendar days after the session start date, provided you have not accessed the final exam or completed the course. For Self-Guided courses, this is 13 calendar days from the date of enrollment. For Instructor-Moderated courses, this is 13 calendar days from the session start date, regardless of enrollment date. For Course Bundles, this is 13 calendar days from the session start date of the first course in the bundle.

   This policy applies unless a Partner school or third-party funding source’s policy is more stringent, such as one that does not allow for refunds or one that allows fewer days in which to request the refund. If you have questions about this policy or are looking to drop a Fundamentals course, please contact us through the contact form on this page.

7. What is the cancellation policy for an ACT program?

   PROGRAM CANCELLATION POLICY: The student may request the student's enrollment be canceled at any time before the student is registered for and granted access to the program or the first program, if purchasing more than one program at a time.

   REFUND POLICY: For refunds requested within 10 calendar days commencing on the date listed as the Start Date in the ed2go Student Center, 100% of the tuition amount shall be refunded, provided no more than 50% of the program has been completed and all course materials are returned in as-new condition to ed2go at the student’s expense. Such materials must be received within 10 days of the date of Materials Return Instructions sent by ed2go to the student by email notification. The cost of materials not received or those that cannot be returned (such as software, memberships, exam vouchers, exam sponsorship, equipment, etc.) shall not be refunded to the student. Refunds shall be paid to the Student or Finance Plan, with forgiveness granted within 30 days following the deactivation date of the program.

   Refund requests must be made through email by the student.

   No refunds shall be available after the 10 calendar days commencing on the start date listed in the ed2go Student Center, unless written justification is received from the student within the original access period of the student’s program, not including extensions, transfers, or holds processed. Complaints are found to be valid based on ed2go’s investigation, including soliciting course provider and/or facilitator feedback, and ed2go Partner school’s review of the findings of the investigation.

   ed2go’s refund policy shall be superseded by a Partner school or third-party funding source’s policy only if that policy is more stringent, such as one that does not allow for refunds or one that allows fewer days in which to request the refund. Consult the Partner school or third-party funding source's policies and procedures for additional information.

   For all policy-related questions regarding an ACT program, you can locate the information you seek by reviewing the following link: https://www.ed2go.com/career/student-agreement/

8. How can I learn more about becoming an instructor for ed2go?

   For more information about teaching for ed2go, click the Teach With Us link at the bottom of this page.

9. How can I offer your courses for sale in my market?

   For more information about applying for membership in the ed2go network, visit the Partner With Us area.